Browser Softphone
Built-in encrypted softphone. Agents make and receive calls directly in the browser — no plugins, no desktop apps required.
Dialer.CX Documentation
The modern, AI-powered call center platform. Everything you need to run outbound, inbound, and blended calling operations — from a single browser tab.
Explore by Role
Section titled “Explore by Role”Whether you are an agent on the phones, a supervisor monitoring the floor, or an administrator building campaigns, Dialer.CX has a purpose-built experience for you.
Agents Master the unified workspace — browser softphone, live scripts, one-click call controls, and smart dispositions.
Supervisors Monitor agents in real time, listen in on live calls, review recordings with AI transcription, and generate reports.
Managers Configure campaigns, manage lead lists, set up caller ID rotation, fine-tune predictive pacing, and track ROI.
Administrators Provision users, manage trunks and DIDs, configure AI settings, customize branding, and audit every action.
Key Capabilities
Section titled “Key Capabilities”AI Intelligence
Automatic transcription, call analysis, lead scoring, conversational chatbots, and voicemail detection — all configurable from one settings page.
Real-Time Operations
Command Center and Wallboard deliver live-streaming data. Monitor every agent, campaign, and queue in real time — no page refreshes needed.
Advanced Analytics
14+ report types, executive dashboard, custom report builder, ROI tracking per campaign, and automated email delivery on a schedule.
Campaign Management
Full campaign lifecycle — predictive and preview dialing, lead list management, intelligent caller ID rotation, and call pacing controls.
Enterprise Security
Two-factor authentication, role-based access control, encrypted storage, full audit logging, and DNC compliance built in.
See It in Action
Section titled “See It in Action”Real-Time Dashboard
Section titled “Real-Time Dashboard”
Agent Workspace
Section titled “Agent Workspace”
Command Center
Section titled “Command Center”
Reports & Analytics
Section titled “Reports & Analytics”