Agents
Learn to use the workspace, browser softphone, call controls, and dispositions.
Dialer.CX Documentation
The modern, AI-powered call center platform. Everything you need to run outbound, inbound, and blended calling operations — from a single browser tab.
Explore by Role
Section titled “Explore by Role”Supervisors
Monitor agents in real time, review recordings, run QC scorecards, and generate reports.
Managers
Configure campaigns, manage leads, set up caller ID rotation, and tune call pacing.
Administrators
Manage users, telephony, AI providers, branding, security, and integrations.
Key Capabilities
Section titled “Key Capabilities”Browser Softphone
Built-in encrypted softphone — no external apps needed. Agents make and receive calls directly in the browser.
AI Intelligence
Six AI providers power automatic transcription, call analysis, lead scoring, chatbot agents, and voicemail detection.
Real-Time Operations
Command Center and Wallboard with live-streaming data. Monitor every agent, campaign, and queue in real time.
Advanced Analytics
14+ report types, executive dashboard, custom report builder, ROI tracking, and automated email delivery.