What is Dialer.CX?
Dialer.CX is a modern, AI-powered call center platform that delivers everything you need to run outbound, inbound, and blended calling operations from a single browser tab. Built on proven telephony infrastructure and wrapped in a sleek, responsive interface, it replaces legacy call center UIs with an experience your team will actually enjoy using.
Platform Highlights
Section titled “Platform Highlights”- 82+ dashboard pages covering every aspect of call center operations
- Built-in browser softphone with encrypted voice (no external apps required)
- 6 AI providers powering transcription, analysis, chatbots, text-to-speech, and voicemail detection
- Real-time monitoring with Command Center, Wallboard, and live agent tracking
- 14+ report types plus an executive dashboard, custom builder, and ROI tracking
- Advanced CRM with 8-tab contact management, smart segments, lead scoring, and deduplication
- Enterprise security with two-factor authentication, encrypted storage, and full audit logging
Who Is It For?
Section titled “Who Is It For?”Dialer.CX serves every role in the call center, from front-line agents to system administrators. The interface adapts automatically based on the user’s role — everyone sees exactly what they need, nothing more.
| Role | What You Get |
|---|---|
| Agents | Unified workspace with softphone, scripts, call controls, and dispositions — all in the browser |
| Supervisors | Live monitoring, recording review, quality scorecards, and team reports |
| Managers | Campaign configuration, lead management, caller ID rotation, and call pacing |
| Administrators | User management, telephony setup, AI configuration, branding, and security |
Core Capabilities
Section titled “Core Capabilities”Browser-Based Softphone
Section titled “Browser-Based Softphone”Agents make and receive calls directly in the browser. The built-in softphone uses encrypted connections (TLS + SRTP) for secure voice communication. No external SIP clients or plugins required — just open a browser tab, allow microphone access, and start calling.
AI-Powered Intelligence
Section titled “AI-Powered Intelligence”Six AI providers are integrated at the platform level, giving you flexibility to choose the best model for each task:
- Automatic transcription of call recordings with multiple provider options
- AI call analysis with sentiment detection and compliance checking
- Lead scoring based on call history and engagement patterns
- AI chatbot agents that can handle inbound and outbound calls autonomously
- Text-to-speech for IVR prompts and voicemail messages
- Voicemail detection with AI-powered classification and automatic message drop
Real-Time Operations
Section titled “Real-Time Operations”Live-streaming dashboards update in real time without page refreshes:
- Command Center — NOC-style overview of all operations with drill-down
- Wallboard — configurable TV display for the call floor with preset layouts
- Live monitoring — agent, campaign, and queue status with supervisor actions (listen, whisper, barge)
Comprehensive Reporting
Section titled “Comprehensive Reporting”- 14 standard report types (agent performance, campaign summary, CDR, disposition, and more)
- Executive analytics dashboard with KPI scorecards and trends
- Custom report builder with drag-and-drop metrics
- ROI and revenue tracking per campaign
- Automated report delivery via email on a schedule
Enterprise Security
Section titled “Enterprise Security”- Two-factor authentication (authenticator app + email)
- Role-based access control (4 tiers: Agent, Supervisor, Manager, Admin)
- Encrypted credential storage
- Full audit logging of all administrative actions
- Secure recording access with signed tokens
Next Steps
Section titled “Next Steps”Ready to get started? Log in to your Dialer.CX instance and explore the platform.
- Quick Start Guide — get up and running in minutes
- System Requirements — browser and network prerequisites
- Agent Workspace — start making calls