Wallboard

The Wallboard is a customizable display designed for large monitors on the call center floor, keeping agents and supervisors informed of real-time performance. Unlike the Command Center (built for operations managers), the Wallboard is designed to motivate agents and surface the metrics that matter most to the floor.

Widget Types

Drag and drop from a library of visualization widgets to build your ideal display:

Widget	What It Shows
Agent Status Grid	Color-coded grid of all agents with current status
Campaign Performance	Bar charts of campaign metrics (calls, conversions, talk time)
Queue Depth Gauge	Visual gauge of calls waiting in inbound queues
Call Volume Chart	Line chart of calls over time with trend indicators
Leaderboard	Top agents ranked by calls, sales, or talk time
KPI Scorecard	Single metric with trend indicator (up/down arrow)
Service Level	Inbound service level percentage with target threshold

Layout Presets

Save and switch between layout configurations for different audiences and shifts:

Preset	Best For
Sales Floor	Leaderboards, conversion rates, top performers — drives competition
Inbound Support	Queue depths, wait times, service levels — keeps SLAs visible
Manager Overview	Campaign summaries, agent utilization, KPIs — high-level status
Custom	Build your own layout with any combination of widgets

Note

Layout presets are saved to the database and persist across browser sessions. Multiple wallboard displays can run different presets simultaneously.

Configuration

1. Navigate to Wallboard from the sidebar
2. Click Edit Layout to enter configuration mode
3. Drag widgets from the widget library onto the canvas
4. Resize and position widgets as needed
5. Configure each widget (select campaign, metric, time range)
6. Save as a named preset
7. Click Full Screen for TV display mode

Real-Time Updates

All widgets update automatically with live-streaming data via Server-Sent Events (SSE). No manual refresh is required — the wallboard is designed to run continuously on a wall-mounted display.

Tip

• Use Full Screen mode (F11) on TV displays to maximize visible area
• Create separate presets for different shifts or campaign types
• Place the Leaderboard widget prominently on sales floors to drive healthy competition
• Pair with the Command Center for manager-level monitoring
• Set up Alerts so threshold breaches appear visually on both Wallboard and Command Center

Caution

The Wallboard requires Supervisor (level 5+) or higher access. If you want agents to see the wallboard, display it on a shared TV monitor rather than giving individual access.