Reports Overview

Dialer.CX includes a full analytics suite with 14 standard report types plus advanced analytics tools. The reports dashboard gives you a high-level view of key performance indicators with interactive charts and drill-down capabilities. For detailed coverage, see the Reports & Analytics section.

Available Reports

Report	What It Shows
Agent Performance	Per-agent calls, talk time, pause time, conversions
Campaign Summary	Campaign-level KPIs and penetration rates
Call Detail Records	Individual call records with full metadata
Inbound Summary	Queue performance — offered, answered, abandoned
Disposition	Status code distribution by campaign and agent
DID Report	Inbound number usage and routing stats
Carrier Report	Trunk utilization and performance
Queue Report	Queue performance and wait times
Recording Report	Recording inventory and transcription status
Callback Report	Callback scheduling and completion rates
Pause Code Report	Break time analysis by reason code
Hourly Report	Time-of-day performance analysis
List Report	Lead list penetration and performance
Closer Report	Inbound agent performance metrics

Common Features

All reports support:

• Date range selection — view any time period
• Filters — narrow by campaign, agent, list, or other criteria
• Interactive charts — visual data with tooltips and drill-down
• CSV export — download raw data for external analysis
• Sorting and pagination — manage large datasets

Tip

Use the CSV export feature to pull raw data into spreadsheets or BI tools for custom analysis that goes beyond the built-in reports. All exports respect the currently applied filters, so you always get exactly the subset of data you need.

Advanced Analytics

Beyond standard reports, the analytics platform offers additional tools:

• Executive Dashboard — KPI scorecards with goal tracking and trend analysis
• Comparative Analysis — side-by-side campaign and agent comparisons
• Custom Report Builder — build your own reports with drag-and-drop field selection
• ROI Tracking — revenue and cost analysis per campaign with conversion attribution
• Scheduled Reports — automated email delivery on daily, weekly, or monthly schedules

Note

Scheduled reports are delivered via email using your configured SMTP provider. Set up email delivery in System Settings before configuring scheduled reports.